Effective Date: January 1, 2025
1. Introduction
Welcome to www.StuckStopsHere.com (“Website”), owned and operated by Stuck Stops Here, LLC ("The Company”). These Terms and Conditions ("Terms") govern your access to and use of the Company’s Website, any third-party websites to which you may be redirected (including, but not limited, to www.ScoreApp.com and www.Stripe.com), mobile applications, email messages, SMS messages, digital products, webinars, courses, consulting services, coaching services, and any other services or products offered by the Company, whether paid or unpaid (collectively, the "Products and Services").By accessing or purchasing Products and Services from the Company, you agree to comply with and be bound by these Terms.
2. Digital Products and Services
a. Purchases: When you purchase or receive any digital products as a complimentary offering (including, but not limited to downloads, webinars, courses, etc.), you are granted a limited, non-transferable license to access and use the product. All sales are final and non-refundable, except in cases of duplicate purchases or technical errors, which the Company will review on a case-by-case basis.
b. Delivery: After payment is received, some digital products, including but not limited to downloads, webinars, and courses, will be available for access through the Company’s Website, via email, and via external, third-party platforms. For webinars and courses, you will be provided with access instructions and login details.
c. Email Address Matching: You understand and agree that if you fail to use the same email address for completing an assessment that you use for completing your purchase of that assessment, you will be unable to access your results. Results are linked to the email address used during purchase, not by name, and cannot be accessed if a different email is used for the assessment.
d. Intellectual Property: All content provided through the Company’s Products and Services (e.g., digital products, webinars, courses, etc.) and the Company’s Website is protected by copyright laws. You may not copy, reproduce, distribute, or otherwise exploit any of the content without written permission.
3. Coaching and Consulting Products and Services
a. Booking and Payments: Payments for coaching, consulting, courses, and other Products and Services are due at the time of booking. Appointments will only be confirmed upon successful payment. You agree that payments are non-refundable except in cases of cancellations by the Company.
b. Rescheduling: You agree that you must provide at least 24 hours' notice to reschedule your coaching or consulting session. If travel is required for the session, the notice must be provided 24 hours before travel begins. Failure to do so may result in a charge for the originally-scheduled session.
4. User Accounts
To access certain Products and Services, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account login information and agree to notify us immediately of any unauthorized use of your account.
5. Restrictions on Use
You agree to use the Company’s Products and Services solely for personal, non-commercial purposes and not to engage in any activity that could damage, disable, or interfere with the operation of the Company’s Website or Products and Services.
6. Disclaimers
a. No Warranty: The Company’s digital products, webinars, courses, consulting services and all other Products and Services are provided "as is" without warranty of any kind, express or implied.
b. Accuracy: While the Company makes every effort to ensure the accuracy and completeness of the Company’s content, the Company cannot guarantee that all information is up-to-date or free from errors.
7. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Products and Services, including but not limited to loss of data or loss of profits.
8. Personal Information and Privacy Policy
By using the Company’s Website and Products and Services, you agree to the collection and use of your personal information, including but not limited to your name, email address, phone number, payment details (such as credit card information), cookies, and session IDs. This information is collected for processing transactions, delivering communication and deliverables (such as digital downloads), granting access to certain areas of the Website, enhancing your user experience, etc. When you provide your personal information and consent to receive communications from the Company, you agree to receiving communications from the Company including emails, text messages, and phone calls regarding product updates, deliverables, and marketing offers. You understand that standard message and data rates may apply to text messages. You can opt out at any time. If an opt out link is inoperable, you may email [email protected]. The Company values protecting your personal and payment information.
9. Modifications
The Company reserve the right to modify, update, or change these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Company’s Website. You agree that it is your responsibility to review these Terms periodically for any updates.
10. Governing Law and Binding Arbitration
These Terms are governed by and construed in accordance with the laws of North Carolina, United States of America. You agree that any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration, rather than in court, in accordance with the rules of the American Arbitration Association. The arbitration shall take place in North Carolina, United States of America, and the decision of the arbitrator shall be final and
binding.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us via email at [email protected].